The Sales Cloud can support your business objectives whether you are looking for a solution to provide basic customer/contact management and activity tracking or a more robust sales pipeline, quoting and contract management solution. Consilat provides training and understanding to clients so they can manage their Leads and Sales pipelines.
Our expertise is in providing solutions by leveraging the Salesforce standard features and enhancing specific customer requirements by developing customized Apex functionality to achieve efficiency which will allow your sales team to focus on identifying and bringing in New business.
Consilat helps in implementing Service Cloud to help clients to maximize their customer satisfaction and obtaining high revenues by accounting every customer’s interaction. We believe in providing excellent customer service and help clients to achieve the same. Give your customers the answers they need, whenever they need them.
Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support. Some of the ways we do this is by creating consoles and utilizing Case management to facilitate agents to find solutions faster. We can also implement service elements like, live chats, Email to case, CTI Integrations, Knowledge and Salesforce customer communities.
Communities will enable you to provide your customers self service portals and discussion forums which they need to get answers of their questions quickly, anytime from anywhere. Consilat have expertise in implementing Communities for a large number of clients that include Customer, Employee and Partner communities. We have also developed complete customised communities using Visualforce and Apex to match our clients website branding and other needs.